One person builds the app. The same person answers.
An email about imports, formats or backups is enough, with no ticket system and no queue. The person who builds Parendi answers it, usually within one or two working days.
support@parendi.appWhat belongs in a support email
Four things help most: which bank, which file format, what you expected and what happened instead. Screenshots almost always help.
An import didn't work
When Parendi can't read a file, the message says why: unknown format, an incomplete download, a camt.052 or camt.054 file instead of the statement, several accounts in one file. That same message offers to send the file to me.
Every file sent in makes the import better for that format, usually with the next update.
Supported formats
| camt.053 (XML) | The ISO 20022 account statement banks in Switzerland and, increasingly, the euro area export. No column mapping needed, the account is in the file. |
|---|---|
| OFX and QFX | The statement banks hand out in the US, Canada, Australia and Brazil, plus Quicken's variant of it. Nothing to map here either: account, account type and currency are in the file, and it says for itself whether it is a bank or a card account. Investment statements are rejected; securities belong under "Net Worth". |
| CSV | Bank and credit card exports. The app works out the columns itself; if the header is unusual it asks once and remembers the answer for that format. |
| XLSX | Excel exports, same procedure as CSV. Some banks in Spain and the UK deliver an .xls that is really a web page with a table; Parendi reads it like a CSV. The old Excel format up to Excel 2003 is not read. Open the file in Numbers or Excel and export it as XLSX or CSV, which is also what the message suggests. |
camt.052 (interim report) and camt.054 (debit/credit notification) are rejected on purpose. Both describe the same payments as the statement, and importing them would count everything twice. What is inside a camt.053, and how it differs from the other two, is on a page of its own.
Backing up and moving
Under Settings › Backup you choose the folder for the daily backup and restore a backup, for instance on a new Mac. Before restoring, the app saves the current state alongside. A manual backup is always a ⌘B away.
Trial
30 days from your first successful import. You can extend it once by 30 days in settings under "License". After that the app becomes read-only: reports, search, copying and backups stay open until you buy. The pricing page spells out what that means.
A translation that is off?
The app and this site speak seven languages, and no native speaker has read any of them. If a term sounds wrong, a sentence reads oddly, or a banking word is not the one your bank uses, write to support@parendi.app. A screenshot and the right word are enough; the correction ships with the next update.
Common questions
Which countries is Parendi made for?
Switzerland and Liechtenstein first, then Germany and Austria, and since version 2.75 France, Italy, Spain, the UK, the US, Brazil and Japan as well. Each of the eleven gets starter categories, keywords and pension positions that fit. That does not shut out other countries. Anywhere else, Parendi starts with neutral starter data: the same categories, one general retirement position and keywords only for brands found everywhere. What is missing are keywords for that country's shops and tested sample files from its banks. Parendi reads the country from your Mac's system settings on first launch, and the currency and number format come from there too.
My bank isn't listed. Will it work anyway?
Usually, yes. There is no list of supported banks, because Parendi reads formats: camt.053, OFX, QFX, CSV and XLSX, from any bank. With CSV and XLSX you map the columns the first time, and the app recognises the file after that. If an import still fails, send me the file from the error message, ideally as a masked copy (what gets removed). If your file teaches Parendi a bank it couldn't read before, you get a code as thanks that unlocks the full version for free. There is one per bank, for the first file that lets me find the fault.
My Mac is set to a different country than my bank account
Then change the currency in Settings under General. The number format stays the one your Mac uses, and nothing gets converted: Parendi just puts a different code in front of the same amounts. The starter categories come from your Mac's country. If they don't fit, rename them or add keywords.
Do I need Apple Intelligence?
No, you don't. Importing always works, and your memory and keywords are independent of it. Apple Intelligence only sorts what nothing else catches; without it those transactions land in the catch-all category and wait for you.
Can the app connect to my bank directly?
No, and it is meant to stay that way. A bank connection costs money per user every month, it wants to see someone else's credentials, and it turns an offline app into a cloud app. Exporting from your online banking takes a minute a month.
Can I import the same month twice?
Yes. Anything already in the database is skipped and reported. Matching runs per account, so switching banks doesn't swallow transactions.
Does my credit card get counted twice?
No. The lines on the card statement are the expenses, and the payment of that bill on your bank account goes into the transfer category, which stays out of every report. A refund on the card reduces its category instead of showing up as income. Why it has to work that way, and how to solve it in a spreadsheet, is on a page of its own.
And transfers between my own accounts?
If the other account's IBAN appears in the transaction text, the app recognises the transfer by itself. For that, store the IBANs of your accounts in the settings. Where no IBAN appears, for example at banks that print only the last digits of an account number, you assign the transaction to the transfer category by hand once, on both accounts: on one it reads "to savings", on the other "from checking", and the app remembers each direction separately. After that, memory takes over for the following months. This fails if the bank writes a different reference made of letters into the text every month; then you keep assigning by hand.
Where is my data?
In a SQLite file in the app's data folder on your Mac. The daily backup goes to the folder you choose. Backups from the last 30 days are kept in full, older ones one per month.
Which languages does the app come in?
Seven: German, English, French, Italian, Spanish, Portuguese (Brazil) and Japanese. You switch in Settings under “General”, independently of country and currency.
What do I need?
A Mac with Apple silicon running macOS 26 or later. For suggestions from Apple Intelligence, it also needs to be turned on.